As the UK’s number one community pub group, we take immense pride in running an estate of about 1,000, predominantly wet-led, pubs. We believe pubs are the heartbeat of their local community, but for our pubs to be successful the relationship between us and our licensees is critical.
We understand that our pubs and the people who run them are unique so have developed a tailored, supportive approach, which meets the needs of each pub as an individual business and ultimately empowers the licensee to get the most out of their business.
Few jobs are as demanding or require you to wear so many hats – managing staff, looking after the finances, dealing with the odd difficult customer, and of course serving the perfect pie or pint. Our team really understands the sheer ‘craft’ of being a great licensee. So we can ensure that you get the most from your business, and offer the best to your customers.
As we look to the future, our strategy to develop and maintain a sustainable, well invested estate of freehold pubs is unapologetically consistent. We remain unwaveringly focussed on delivering operational excellence and were delighted to see our strategy once again endorsed by the Publican Morning Advertiser who awarded us Tenanted Pub Company of The Year 2016.
But what matters most is of course the feedback we get from our licensees. This year we were delighted to have built further on a consistently strong performance in the MCA Tenant Track survey, an independent reflection of true licensee opinion across our industry. But don’t just take our word for it, hear from our licensees yourself.