Call 01244 321 171

Real Community Commitment

Want to be part of our award winning team?

by admin 6/10/2016 8:47:00 AM

Business Development Manager, based in Kent.

The purpose of this role is to build and maintain strong and open business relationships with licensees across the area as well as ensuring you drive high performance across your area by recruiting the best people, developing their skills and retaining them in the business. To maximise the profitability of every site and optimise the company share of that profit. Achieve budgeted House Profit and increase ROCE for all outlets.

Key Accountabilities

• Develop and maintain a clear Operational Plan for your area in order to deliver your budget with a focus on the five key performance areas detailed below. 
- Driving Income and Sales
- Reducing failure and improving average tenure
- Receiving Payment
- Investing to maintain and grow income
- Reducing Costs
• Establish trust and confidence with your tenants through regular and effective business meetings delivering appropriate levels of challenge and support agreed by your Operations Director. 
• Drive growth through well executed business development meetings, capex projects and a pro-active recruitment plan that improves the calibre of licensees across the area.
• Support and improve existing tenant quality through utilisation of company Training & Development resources. 
• Deliver rental growth via effective business assessment, negotiation, capex and non-beer sales strategies
• Develop and maintain an on-going Capex programme to improve ROCE and enable recruitment of the best possible tenants. 
• Drive growth through effective business development with existing licensees, capital investment projects and a pro-active recruitment plan that improves the calibre of licensees in the region.
• Recruit suitably funded tenants and work effectively with the credit team to optimise cash collection without compromising sales opportunities. 
• Build strong working relationships with all support teams and Head Office departments and participate in company projects as required. 

Role Dimensions

Financial

• Deliver or exceed budgeted area profit
• Effective business evaluation to optimise rental income
• High quality business rationales to optimise return on Capex spend.
• Manage activity and overhead costs in line with agreed budgets or below. 

Non-financial
• Work positively and effectively with the Regional Team and other key relationship roles.
• Develop and maintain effective business relationships to optimise outlet income opportunities for Admiral Taverns and its Tenants.
• Train and Develop new and existing tenants to ensure they are fully equipped to deliver their individual business plans.

 Person Specification

• Commercial Acumen – Being cost aware, maximising value and seizing commercial opportunities
• Planning and Organising – Effective scheduling of tasks, dealing with changing priorities and developing robust long term plans for each of your pubs
• Striving for Success – Possessing the drive and energy to consistently deliver to high standards
• Communication and Influencing – Understanding people’s motives and being clear, fluent and persuasive when communicating and negotiating.
• Problem Solving and Decision Making – Accurately analysing information, making logical decisions and developing creative solutions to problems and opportunities.
• Selling Admiral Products and Services – Drive and determination to identify business development opportunities, build customer relationships and win profitable sales.
• 5 years’ experience of profit responsibility within a customer facing multi-site management role
• Computer literate – a minimum of intermediate Word, Outlook and Excel plus basic Power Point.
• Degree calibre
• Numerically proficient with the ability to interpret and challenge Profit & Loss reports, cash flows, business plans and other financial documents.
• Excellent negotiation and influencing skills
• Full GB Driving Licence 
 

Key Relationships

 • Licensees (including multiples)
• Regional Team (Operations Director / Regional Surveyors / Regional Dispense Manager)
• Estates Manager
• Catering Executive
• Recruitment Co-ordinators
• Licensee Training Co-ordinator
• Sales Development Team
• Credit Controller and Team Leader
• Operations Administrator and Team Leader 

If you are interested in applying for this role please send your CV and covering letter to Gina in our HR department - gina.chiotis@admiraltaverns.co.uk

Tags:

Want to be part of our award winning team?

by admin 6/9/2016 8:02:00 PM

Business Development Manager, based in South Wales.

The purpose of this role is to build and maintain strong and open business relationships with licensees across the area as well as ensuring you drive high performance across your area by recruiting the best people, developing their skills and retaining them in the business. To maximise the profitability of every site and optimise the company share of that profit. Achieve budgeted House Profit and increase ROCE for all outlets.

Key Accountabilities

• Develop and maintain a clear Operational Plan for your area in order to deliver your budget with a focus on the five key performance areas detailed below. 
- Driving Income and Sales
- Reducing failure and improving average tenure
- Receiving Payment
- Investing to maintain and grow income
- Reducing Costs
• Establish trust and confidence with your tenants through regular and effective business meetings delivering appropriate levels of challenge and support agreed by your Operations Director. 
• Drive growth through well executed business development meetings, capex projects and a pro-active recruitment plan that improves the calibre of licensees across the area.
• Support and improve existing tenant quality through utilisation of company Training & Development resources. 
• Deliver rental growth via effective business assessment, negotiation, capex and non-beer sales strategies
• Develop and maintain an on-going Capex programme to improve ROCE and enable recruitment of the best possible tenants. 
• Drive growth through effective business development with existing licensees, capital investment projects and a pro-active recruitment plan that improves the calibre of licensees in the region.
• Recruit suitably funded tenants and work effectively with the credit team to optimise cash collection without compromising sales opportunities. 
• Build strong working relationships with all support teams and Head Office departments and participate in company projects as required. 

Role Dimensions

Financial

• Deliver or exceed budgeted area profit
• Effective business evaluation to optimise rental income
• High quality business rationales to optimise return on Capex spend.
• Manage activity and overhead costs in line with agreed budgets or below. 

Non-financial
• Work positively and effectively with the Regional Team and other key relationship roles.
• Develop and maintain effective business relationships to optimise outlet income opportunities for Admiral Taverns and its Tenants.
• Train and Develop new and existing tenants to ensure they are fully equipped to deliver their individual business plans.

 Person Specification

• Commercial Acumen – Being cost aware, maximising value and seizing commercial opportunities
• Planning and Organising – Effective scheduling of tasks, dealing with changing priorities and developing robust long term plans for each of your pubs
• Striving for Success – Possessing the drive and energy to consistently deliver to high standards
• Communication and Influencing – Understanding people’s motives and being clear, fluent and persuasive when communicating and negotiating.
• Problem Solving and Decision Making – Accurately analysing information, making logical decisions and developing creative solutions to problems and opportunities.
• Selling Admiral Products and Services – Drive and determination to identify business development opportunities, build customer relationships and win profitable sales.
• 5 years’ experience of profit responsibility within a customer facing multi-site management role
• Computer literate – a minimum of intermediate Word, Outlook and Excel plus basic Power Point.
• Degree calibre
• Numerically proficient with the ability to interpret and challenge Profit & Loss reports, cash flows, business plans and other financial documents.
• Excellent negotiation and influencing skills
• Full GB Driving Licence 
 

Key Relationships

 • Licensees (including multiples)
• Regional Team (Operations Director / Regional Surveyors / Regional Dispense Manager)
• Estates Manager
• Catering Executive
• Recruitment Co-ordinators
• Licensee Training Co-ordinator
• Sales Development Team
• Credit Controller and Team Leader
• Operations Administrator and Team Leader 

If you are interested in applying for this role please send your CV and covering letter to Gina in our HR department - gina.chiotis@admiraltaverns.co.uk

 

Tags:

The newly refurbished Woodman Inn, Durham, celebrates the start of summer with the launch of its Bulmers beer Garden and confirms date for its annual Beer Festival

by admin 6/2/2016 10:52:00 AM

The Woodman Inn, part of the Admiral Taverns estate, is delighted to announce that following substantial investment and sponsorship it is ready to welcome customers to their newly designed Bulmers Garden and refurbished interior.

Experienced licensees Sean and Jane Quilty took over the Woodman just 12 months ago. Having taken a break from the industry, they were keen to take on a new challenge with a supportive pub company partner.

With a circa £71,000 investment from Admiral Taverns, Sean and Jane have renovated the interior of the traditional community pub in the heart of Durham to give it a new look and feel. As well as this, they were pleased to be offered Bulmers Gardens’ sponsorship to create a fantastic, colourful pub garden to welcome customers for this coming summer. 

Admiral Taverns, the licensees and Bulmers, worked together to implement the Bulmers Garden which consists of colourful crate seating and picnic benches, umbrellas and cushions to provide a fantastic environment for customers in the summer months.

The pub will once again be hosting its Beer Festival, supported by Durham CAMRA, with the dates confirmed as the 15 – 17 July. Locals will have the opportunity to celebrate some of the best beer in the surrounding areas at this hugely popular festival which is growing year of year.

Sean Quilty, Licensee of the Woodman Inn said,
“The first of June marks the official start of the British Summer and with the refurbished interior and new beer garden, we look forward to welcoming customers in a sports filled summer with Euro 2016, Wimbledon, the Olympics and more importantly our Beer Festival in July.

The pub is an excellent friendly, family-run pub offering a range of 'Light Bite' snack menus throughout the day, including Toasties, Panini's, Pizza's, Burgers, 12" Sausages, Muchos Nacho's at very reasonable prices.

Steve Birkett, Business Develop Manager of the Woodman Inn commented,
“We are absolutely delighted to have been able support Sean with this investment to refurbish this great community pub. Sean and his team have done a fantastic job with the Woodman and it is ready for the start of a fantastic summer.”

Emma Sherwood-Smith, brand director for Bulmers cider says
“We’re continuing to invest in great pubs with quality, permanent items that will premiumise their outdoor space and improve their customers’ overall experience, making these pubs a destination to enjoy a delicious Bulmers over ice during the Great British summer.”

 

Tags:

The Stanley Arms, Wesham - Benefits of going digital

by admin 5/5/2016 2:10:00 PM

Martin Molloy has been licensee at the Stanley Arms in Preston for more than 18 years. After an extensive refurbishment last year, the next challenge was to showcase the pub and to get new customers using it.

Located off the beaten track but with a new 6,000 seat stadium for AFC Fylde and a retail park nearby, Martin needed to make it as easy as possible for potential customers to become aware the pub and its offer.

The main aims were to:

• Raise customers awareness of the pub
• Spread the word about the refurb and the new menu
• Keep customers updated on new events at the pub

With 82% of pub goers saying they Google a pub before visiting  having a website that showed up prominently in Google was vital.

“With a new football stadium built half a mile down the road” says Martin, “we need visiting fans to find us online and know we're here - it's where everyone looks now (online).”

---------------------------------------------------------------------------------------------
People searching for pubs on mobile = 84%


50% of people doing a ‘local search’ on mobile visit the venue the same day

----------------------------------------------------------------------------------------------
 
Martin’s right – 84% of people that search for pubs online do so on their mobile . Having a website is a good start, but it needs to be mobile-friendly. All of Inapub’s websites are mobile friendly – shrinking or growing to fit screen sizes from iPhones to tablets to desktops.

Admiral Taverns has partnered with Inapub, the industry’s leading supplier of websites specifically for the on-trade, to offer their licensees great looking websites.

Inapub started by putting together a website for the Stanley Arms and optimising it for Google search results. All of this helps the site show up when people are searching around the area.

Updating a website can sometimes be time consuming – needing to sit at the desk, log into the website, update text and drag images around the site before saving and publishing.

With a website from Inapub, updates can be done through a smartphone or tablet, and takes just seconds thanks to its unique website and social media management system, SocialConnect.

With recent updates one of the deciding factors in the Google rankings, being able to quickly update your site is a great way of staying at the top of the search results – something as simple as a new guest beer or up-to-date events list can be all it takes.

Martin said: “Inapub's really accessible and easy to use - I can update the website within about five minutes.”

The Inapub websites include a professional photoshoot, which gives pubs a fantastic opportunity to really stand out from the crowd. 50 high definition images can be used on the website to show off the unique selling points of the pub.

For some pubs this can be the range of beers, the food or the beer garden. Martin’s priority was showing off the refurb. He also wanted to make sure everyone could see that the Stanley Arms is a friendly local, with Martin and the team a key part of that, which is the impression you get if you look at their website now.

This rolls over into their use of Facebook. After working with Inapub it is now used to create more dialogue with customers. Being able to list all their upcoming live sport and events in Facebook tabs (automatically populated through SocialConnect – the platform that powers Inapub’s websites) leaves the main page free to engage with customers.

So what impact has having a website made to the Stanley Arms? “We've had customers walking in because they've found the pub on their phone, and think the site looks great compared to others on a mobile” says Martin.

With over 60,000 average monthly searches for the phrase 'pubs near me' in the UK, not having a website instantly means you're missing out on that traffic.

With an affordable website from Inapub, Martin’s now capitalising on the traffic that was missing before – being found by more customers and keeping them up to date with all he’s got going on.

Take a look at the Stanley's website but clicking here

 

  Sources:

  Inapub Survey 2015, 1000 respondents
  Google
  Think with Google
  Google

Tags:

Want to be part of our award winning team?...

by admin 4/14/2016 1:25:00 PM

Property Helpdesk Supervisor, based in Chester.

Pub Company of the Year 20016, Admiral Taverns, is recruiting for a a full time Property Helpdesk Supervisor, based in Chester within the Property Department, reporting directly to Head of Property.  The job specification is as follows:

Overview

The role of Helpdesk Supervisor is required to establish a ‘best in class’ level of customer service through creating an outstanding team spirit and high levels of motivation within the team. It requires excellent written and verbal communication across all teams and external stakeholder.

Objectives of the Role

 Liaise with Head of Property to ensure general office standards are maintained at all times.

 Ensure all repairs and maintenance issues within the team are logged and processed efficiently.

 Control and approve minor capital / F&F spend within prescribed budget restrictions as defined by the Head of Property.

 Log and report on property team attendance, holidays etc.

 Assist property team with basic technical queries.

 Liaise closely with Estates Surveyors, Business Development Managers (BDM), tenants and contractors, logging all queries/jobs onto the database and raising purchase orders when approval has been received where relevant.

 Determine responsibility for repair issues, advising the tenant accordingly.

 Communicate effectively with tenants and BDM of work commencement dates, keeping all parties informed of delays so they are up to date when work will be carried out or if not why not.

 Assist field teams with general budget control information.

Key Responsibilities

 Manage the helpdesk team and its day to day activities.

 Assist in resolving any disputes on helpdesk related issues and general queries from third parties.

 Process repair calls from Admiral staff and third parties.

 Control capital spend within agreed parameters.

 Liaising with contractors, local authority officials, licensees and others as required.

 Liaising with other departments within Admiral to manage processes and updates.

 Liaise with Head of Property to review progress and KPI’s.

Skills and Experience

 Experience of leading and motivating a team to ensure standards and deliverables.

 Some technical experience of property related repair and maintenance issues.

 Excel skills essential.

 Accuracy and attention to detail.

 Organisational skills and ability to work to tight timescales.

 Flexibility to cover other department tasks or assist as required.

 Excellent team player.

  

Competitive salary.

 

If you are interested in applying for this role please send your CV and covering letter to Gina in our HR department - gina.chiotis@admiraltaverns.co.uk by Thursday 21st April.

Tags:

It’s business but it’s still personal!

by admin 4/8/2016 9:00:00 AM

Andy Hodgson, Operations Director, Admiral Taverns 

For the Tenanted and Leased sector, the annual MCA Strategy Tenant Track provides an excellent independent benchmark, widely recognised as the most comprehensive and accurate assessment of licensee opinion. As the Government finalises the much debated statutory code of practice, the 2016 survey results demonstrate the strong and consistent progress in pubco relationships being made across the industry, testament to the sector’s commitment and investment in the operational and relationship aspects of the tied pub model. 

When drilling down into the results for the detail, the value licensees across the industry are placing on their Business Development Managers (BDMs) as a component of their overall relationship with their pub company is striking. In the majority of cases, the rating of the BDM outshines that of their respective pubco with the latest survey showing that as an industry, the average rating given by tenants for the overall quality of their BDM was 7.53, with the average pub co rating (of which the BDM is of course a factor) being 7.0 out of 10.0.  Against this I was personally delighted by the performance of Admiral BDMs, achieving the highest survey rating of 8.18 out of 10.0 and the Group overall outperforming the sector with 7.67 out of 10.0, a continued improvement on the prior year. 

This industry trend comes as no surprise. We are, after all, a people business with the BDM being the face of the pub company that most licensees see.  In my view, the very best BDMs have a deep seated understanding of their industry and the pressures it faces and develop close working relationships with their licensees. Licensees are rightly highly passionate and proud about the small independent businesses they run and so make no mistake about it, it may be business but it’s still a very personal relationship built on mutual trust and respect. 

Yet whilst the role of the BDM is critical and the ‘personal‘ relationship they hold with the licensee paramount, it does not end there. Whilst any licensee should be in regular contact with their BDM, they will also be speaking on a more regular basis to the head office team. In the same way as their colleagues out in the field do, pub company operational head office teams must have the same grasp of the day to day issues their publicans face to truly offer genuine and valuable support. 

At Admiral our ability to build strong and lasting relationships with our licensees across our entire business is fundamental to our approach. All our excellent support staff, be they a credit assistant or a member of the telesales team, are spending regular time out in trade with the BDMs, meeting our tenants face to face. In doing so they are not only building their own relationships within the estate but developing their ability to better support our licensees on both a day to day and longer term basis. To achieve the highest ranking amongst the national pub operators in the overall pub company ratings independently validates the progress we at Admiral are making and I firmly believe we must continue to champion a more operationally centric approach as an industry as we look to build on these strong results for 2017

Tags:

Admiral Taverns achieves excellent results in the M&C Allegra Strategy Tenant Track 2016 survey

by admin 3/18/2016 9:00:00 AM

Admiral Taverns, the UK’s number one community pub group is delighted to have achieved excellent results across the M&C Allegra Strategy Tenant Track Survey for 2016. The results are testament to Admiral’s unwavering focus on developing excellent and supportive working relationships with its licensees.

Each year a nationally representative sample of licensees from leased and tenanted pub companies across the UK are surveyed by an entirely independent research agency and the results are widely recognised as the most comprehensive and accurate assessment of licensee opinion.

In the newly published 2016 survey results, Admiral Taverns was delighted to achieve the highest ranking amongst national pub operators in the overall pub company ratings and when comparing against regional operators only established South West brewer St Austell ranked higher. Commenting on the results Suzanne Smith, Head of People Development said: “At Admiral we are champions of community pubs and for our pubs to be successful, the relationships between ourselves and our licensees are critical. To be ranked so highly by licensees reinforces the success of our strategy. All of our pubs and the people that run them are unique and we have developed an approach which is tailored to meet the needs of the individual business and ultimately empowers the licensee to run their pub to the best of their ability. We believe that this approach has been validated by the fact that 4 in 5 licensees stated that they were either ‘likely’ or ‘very likely’ to recommend Admiral Taverns as a pub company partner.

The survey also highlighted Admiral Taverns’ BDMs to be industry leading, achieving an average rating of 8.18 out of 10, with 1 in 3 licensees giving their Admiral BDM a maximum 10 out of 10 score. Operations Director for Admiral Andy Hodgson commented: “Our team of Business Development Managers are critical to our approach. The relationships they foster with our licensees are key in helping to identify the support needed and unlocking the growth opportunities for individual pubs.”

Reflecting upon this year’s results Kevin Georgel, Chief Executive of Admiral Taverns said:

“I am delighted with Admiral Taverns’ results in the 2016 M&C Allegra Tenant Track survey. The personal nature of our business and our ability to build strong and lasting relationships with our licensees is fundamental. We see our mission as supporting our licensees in the ways they need it most, empowering them to run their pub to the best of their ability. These results independently acknowledge the progress we are making through adopting this distinctive approach.

To be ranked so highly by our licensees is fantastic and I would like to take this opportunity to thank the entire Admiral team and we look forward to building on these strong results next year.”


Tags:

Admiral Taverns wins Pub Company of the Year

by admin 3/16/2016 9:00:00 AM

Admiral Taverns, the UK’s number one community pub group, is thrilled to be awarded Best Leased/Tenanted Pub Company 2016 at the Annual Publican Morning Advertiser Awards. The award follows on from Admiral winning this much coveted title in 2013.

The Publican Awards recognises industry excellence and celebrates the very best operators and individuals. Judging for this category was rigorous, led by a panel of experts and incorporating written submissions, face to face interviews, site visits and independent research in the form of the M&C Allegra Tenant Track.

Commenting on the award, Kevin Georgel, CEO of Admiral Taverns said:

“On behalf of Admiral Taverns I would like to thank the PMA for this fantastic award. Our business has been through a transformational period both financially and operationally. We pride ourselves on being passionate champions of the supported tied model and this recognition is testament to the strength of Admiral Taverns today and the supportive relationships we have with our licensees, built on mutual trust and respect.

On a personal level, I would like to thank each and every one of the Admiral team, from our industry leading BDMs to our highly flexible and agile head office and field based support teams. Their unwavering dedication and commitment to our licensees is truly impressive and I look forward to building on this success as we look towards an exciting future for our business.

Finally, and most importantly, I would like to pay tribute to our licensees. Across our estate we see countless examples every day of their relentless hard work, passion for the trade, pride in the local community and in particular the unique entrepreneurialism which makes this industry so exciting.”

Tags:

What does March 17th mean for the pub industry?

by admin 3/11/2016 2:05:00 PM

From Dublin to Dunedin, pubs across the globe are gearing up for another rip-roaring St. Patrick’s Day. This year, glasses will be raised to the patron saint of Ireland on a Thursday (17th March), so savvy licensees need to make sure they’re geared up for celebrations on what would ordinarily be a quiet weeknight.

Here at Admiral, we believe in supporting UK landlords to make the most of their pub business, so we’ve put together this special Paddy’s Day infographic to help your punters celebrate like you’re on the Emerald Isle.

 

Tags:

Admiral Taverns Partners With ‘There’s A Beer For That’ Campaign

by admin 3/8/2016 7:48:00 AM

 

 

Admiral Taverns, the UK’s number one community pub group is delighted to announce its partnership with the ‘There’s A Beer For That’ campaign, the British Beer Alliance backed initiative to reignite the nation’s love of beer.

From early March 2016, Admiral Taverns will be supporting licensees throughout its circa 1000 strong estate across the country who are keen to get involved in the campaign.

Through a three phase plan which will build momentum over the course of 2016, licensees will have the opportunity to get behind the campaign in several different ways, allowing them to choose an approach that works best for their pub.

100 complimentary campaign point of sale kits are now available to licensees who are keen to encourage awareness amongst their customers around some of our nation’s fantastic and unique beers. As the year progresses, for licensees looking to promote fantastic beer and food pairing, main dish and beer style matched menus will also be available as will support to those pubs looking to run their own Beer Club Live hosted events with a beer and food expert.

Commenting on the partnership Simon Eyles, Commercial Manager for Admiral Taverns said:

“We have been really impressed by the ‘There’s A beer For That’ campaign and are very excited to be getting involved. Right across the Admiral estate our licensees are passionate about offering their customers great beer, with many taking pride in the breadth and quality of the selection they offer. The campaign offers some fantastic ways for licensees to get involved and engage their customers, helping to build awareness of our national drink and showcase the fantastic quality, choice and innovation on offer when choosing your next pint.”

Neil Gannon, Marketing Lead at There's A Beer For That comments: "We're really excited to be working with Admiral Taverns over the course of this year. Our campaign aims to promote the fantastic beer and food pairings on offer and with Admiral looking to host their own Beer Club Live events, amongst other key initiatives, it's set to be a great partnership. Working with Admiral gives us a great platform to communicate our key messaging of quality, diversity and versatility and continue to raise awareness within the beer category."

Tags: