Call 01244 321 171

Real Community Commitment

Want to be part of our award winning team?...

by admin 4/14/2016 1:25:00 PM

Property Helpdesk Supervisor, based in Chester.

Pub Company of the Year 20016, Admiral Taverns, is recruiting for a a full time Property Helpdesk Supervisor, based in Chester within the Property Department, reporting directly to Head of Property.  The job specification is as follows:

Overview

The role of Helpdesk Supervisor is required to establish a ‘best in class’ level of customer service through creating an outstanding team spirit and high levels of motivation within the team. It requires excellent written and verbal communication across all teams and external stakeholder.

Objectives of the Role

 Liaise with Head of Property to ensure general office standards are maintained at all times.

 Ensure all repairs and maintenance issues within the team are logged and processed efficiently.

 Control and approve minor capital / F&F spend within prescribed budget restrictions as defined by the Head of Property.

 Log and report on property team attendance, holidays etc.

 Assist property team with basic technical queries.

 Liaise closely with Estates Surveyors, Business Development Managers (BDM), tenants and contractors, logging all queries/jobs onto the database and raising purchase orders when approval has been received where relevant.

 Determine responsibility for repair issues, advising the tenant accordingly.

 Communicate effectively with tenants and BDM of work commencement dates, keeping all parties informed of delays so they are up to date when work will be carried out or if not why not.

 Assist field teams with general budget control information.

Key Responsibilities

 Manage the helpdesk team and its day to day activities.

 Assist in resolving any disputes on helpdesk related issues and general queries from third parties.

 Process repair calls from Admiral staff and third parties.

 Control capital spend within agreed parameters.

 Liaising with contractors, local authority officials, licensees and others as required.

 Liaising with other departments within Admiral to manage processes and updates.

 Liaise with Head of Property to review progress and KPI’s.

Skills and Experience

 Experience of leading and motivating a team to ensure standards and deliverables.

 Some technical experience of property related repair and maintenance issues.

 Excel skills essential.

 Accuracy and attention to detail.

 Organisational skills and ability to work to tight timescales.

 Flexibility to cover other department tasks or assist as required.

 Excellent team player.

  

Competitive salary.

 

If you are interested in applying for this role please send your CV and covering letter to Gina in our HR department - gina.chiotis@admiraltaverns.co.uk by Thursday 21st April.

Tags:

It’s business but it’s still personal!

by admin 4/8/2016 9:00:00 AM

Andy Hodgson, Operations Director, Admiral Taverns 

For the Tenanted and Leased sector, the annual MCA Strategy Tenant Track provides an excellent independent benchmark, widely recognised as the most comprehensive and accurate assessment of licensee opinion. As the Government finalises the much debated statutory code of practice, the 2016 survey results demonstrate the strong and consistent progress in pubco relationships being made across the industry, testament to the sector’s commitment and investment in the operational and relationship aspects of the tied pub model. 

When drilling down into the results for the detail, the value licensees across the industry are placing on their Business Development Managers (BDMs) as a component of their overall relationship with their pub company is striking. In the majority of cases, the rating of the BDM outshines that of their respective pubco with the latest survey showing that as an industry, the average rating given by tenants for the overall quality of their BDM was 7.53, with the average pub co rating (of which the BDM is of course a factor) being 7.0 out of 10.0.  Against this I was personally delighted by the performance of Admiral BDMs, achieving the highest survey rating of 8.18 out of 10.0 and the Group overall outperforming the sector with 7.67 out of 10.0, a continued improvement on the prior year. 

This industry trend comes as no surprise. We are, after all, a people business with the BDM being the face of the pub company that most licensees see.  In my view, the very best BDMs have a deep seated understanding of their industry and the pressures it faces and develop close working relationships with their licensees. Licensees are rightly highly passionate and proud about the small independent businesses they run and so make no mistake about it, it may be business but it’s still a very personal relationship built on mutual trust and respect. 

Yet whilst the role of the BDM is critical and the ‘personal‘ relationship they hold with the licensee paramount, it does not end there. Whilst any licensee should be in regular contact with their BDM, they will also be speaking on a more regular basis to the head office team. In the same way as their colleagues out in the field do, pub company operational head office teams must have the same grasp of the day to day issues their publicans face to truly offer genuine and valuable support. 

At Admiral our ability to build strong and lasting relationships with our licensees across our entire business is fundamental to our approach. All our excellent support staff, be they a credit assistant or a member of the telesales team, are spending regular time out in trade with the BDMs, meeting our tenants face to face. In doing so they are not only building their own relationships within the estate but developing their ability to better support our licensees on both a day to day and longer term basis. To achieve the highest ranking amongst the national pub operators in the overall pub company ratings independently validates the progress we at Admiral are making and I firmly believe we must continue to champion a more operationally centric approach as an industry as we look to build on these strong results for 2017

Tags:

Admiral Taverns achieves excellent results in the M&C Allegra Strategy Tenant Track 2016 survey

by admin 3/18/2016 9:00:00 AM

Admiral Taverns, the UK’s number one community pub group is delighted to have achieved excellent results across the M&C Allegra Strategy Tenant Track Survey for 2016. The results are testament to Admiral’s unwavering focus on developing excellent and supportive working relationships with its licensees.

Each year a nationally representative sample of licensees from leased and tenanted pub companies across the UK are surveyed by an entirely independent research agency and the results are widely recognised as the most comprehensive and accurate assessment of licensee opinion.

In the newly published 2016 survey results, Admiral Taverns was delighted to achieve the highest ranking amongst national pub operators in the overall pub company ratings and when comparing against regional operators only established South West brewer St Austell ranked higher. Commenting on the results Suzanne Smith, Head of People Development said: “At Admiral we are champions of community pubs and for our pubs to be successful, the relationships between ourselves and our licensees are critical. To be ranked so highly by licensees reinforces the success of our strategy. All of our pubs and the people that run them are unique and we have developed an approach which is tailored to meet the needs of the individual business and ultimately empowers the licensee to run their pub to the best of their ability. We believe that this approach has been validated by the fact that 4 in 5 licensees stated that they were either ‘likely’ or ‘very likely’ to recommend Admiral Taverns as a pub company partner.

The survey also highlighted Admiral Taverns’ BDMs to be industry leading, achieving an average rating of 8.18 out of 10, with 1 in 3 licensees giving their Admiral BDM a maximum 10 out of 10 score. Operations Director for Admiral Andy Hodgson commented: “Our team of Business Development Managers are critical to our approach. The relationships they foster with our licensees are key in helping to identify the support needed and unlocking the growth opportunities for individual pubs.”

Reflecting upon this year’s results Kevin Georgel, Chief Executive of Admiral Taverns said:

“I am delighted with Admiral Taverns’ results in the 2016 M&C Allegra Tenant Track survey. The personal nature of our business and our ability to build strong and lasting relationships with our licensees is fundamental. We see our mission as supporting our licensees in the ways they need it most, empowering them to run their pub to the best of their ability. These results independently acknowledge the progress we are making through adopting this distinctive approach.

To be ranked so highly by our licensees is fantastic and I would like to take this opportunity to thank the entire Admiral team and we look forward to building on these strong results next year.”


Tags:

Admiral Taverns wins Pub Company of the Year

by admin 3/16/2016 9:00:00 AM

Admiral Taverns, the UK’s number one community pub group, is thrilled to be awarded Best Leased/Tenanted Pub Company 2016 at the Annual Publican Morning Advertiser Awards. The award follows on from Admiral winning this much coveted title in 2013.

The Publican Awards recognises industry excellence and celebrates the very best operators and individuals. Judging for this category was rigorous, led by a panel of experts and incorporating written submissions, face to face interviews, site visits and independent research in the form of the M&C Allegra Tenant Track.

Commenting on the award, Kevin Georgel, CEO of Admiral Taverns said:

“On behalf of Admiral Taverns I would like to thank the PMA for this fantastic award. Our business has been through a transformational period both financially and operationally. We pride ourselves on being passionate champions of the supported tied model and this recognition is testament to the strength of Admiral Taverns today and the supportive relationships we have with our licensees, built on mutual trust and respect.

On a personal level, I would like to thank each and every one of the Admiral team, from our industry leading BDMs to our highly flexible and agile head office and field based support teams. Their unwavering dedication and commitment to our licensees is truly impressive and I look forward to building on this success as we look towards an exciting future for our business.

Finally, and most importantly, I would like to pay tribute to our licensees. Across our estate we see countless examples every day of their relentless hard work, passion for the trade, pride in the local community and in particular the unique entrepreneurialism which makes this industry so exciting.”

Tags:

What does March 17th mean for the pub industry?

by admin 3/11/2016 2:05:00 PM

From Dublin to Dunedin, pubs across the globe are gearing up for another rip-roaring St. Patrick’s Day. This year, glasses will be raised to the patron saint of Ireland on a Thursday (17th March), so savvy licensees need to make sure they’re geared up for celebrations on what would ordinarily be a quiet weeknight.

Here at Admiral, we believe in supporting UK landlords to make the most of their pub business, so we’ve put together this special Paddy’s Day infographic to help your punters celebrate like you’re on the Emerald Isle.

 

Tags:

Admiral Taverns Partners With ‘There’s A Beer For That’ Campaign

by admin 3/8/2016 7:48:00 AM

 

 

Admiral Taverns, the UK’s number one community pub group is delighted to announce its partnership with the ‘There’s A Beer For That’ campaign, the British Beer Alliance backed initiative to reignite the nation’s love of beer.

From early March 2016, Admiral Taverns will be supporting licensees throughout its circa 1000 strong estate across the country who are keen to get involved in the campaign.

Through a three phase plan which will build momentum over the course of 2016, licensees will have the opportunity to get behind the campaign in several different ways, allowing them to choose an approach that works best for their pub.

100 complimentary campaign point of sale kits are now available to licensees who are keen to encourage awareness amongst their customers around some of our nation’s fantastic and unique beers. As the year progresses, for licensees looking to promote fantastic beer and food pairing, main dish and beer style matched menus will also be available as will support to those pubs looking to run their own Beer Club Live hosted events with a beer and food expert.

Commenting on the partnership Simon Eyles, Commercial Manager for Admiral Taverns said:

“We have been really impressed by the ‘There’s A beer For That’ campaign and are very excited to be getting involved. Right across the Admiral estate our licensees are passionate about offering their customers great beer, with many taking pride in the breadth and quality of the selection they offer. The campaign offers some fantastic ways for licensees to get involved and engage their customers, helping to build awareness of our national drink and showcase the fantastic quality, choice and innovation on offer when choosing your next pint.”

Neil Gannon, Marketing Lead at There's A Beer For That comments: "We're really excited to be working with Admiral Taverns over the course of this year. Our campaign aims to promote the fantastic beer and food pairings on offer and with Admiral looking to host their own Beer Club Live events, amongst other key initiatives, it's set to be a great partnership. Working with Admiral gives us a great platform to communicate our key messaging of quality, diversity and versatility and continue to raise awareness within the beer category."

Tags:

Licensees celebrate 20 years in the Black Horse, Princes Risborough

by admin 2/12/2016 2:38:00 PM

When Lynne Comley saw that her local pub, The Black Horse on Main Road in Princes Risborough, was closed she said she would run it for two weeks, until a permanent licensee was found. Twenty years later she is still running it!

Lynne runs the Buckinghamshire pub with her business partner Ian Wilson. Ian joined Lynne at the helm three years after she took over, when he popped in for a pint at lunch time and decided to stay.

They run the pub with the help and support of a great team, many of whom have worked at the Black Horse for a number of years. Lynne said: “I view my staff as part of my family. I look after them and they work hard to look after our customers.”

Lynne runs the front of house team and Ian is the chef, producing home cooked specials and lots of pub favourites. The Black Horse is very much a community pub, as well as offering delicious food it has quality ales and lots of regular entertainment.  They welcomed a lot of their customers who called into the pub to congratulate Lynne on her milestone achievement: “This pub is always full of laughter and giggles but it was lovely for so many of our regulars to pop in and celebrate with us.” 

The pub has been owned by Discovery Inns, Enterprise and a few others during Lynne & Ian's time, so they have seen plenty of change, but have continued to provide stability for the pub and it's community.   

Nicola Reeves, said:"Lynne and Ian’s approach is one of the fundamental reasons as to why The Black Horse is run so well. They know the pub inside out and have a real awareness about what their customers want - these are very important attributes for successful licensees.

It’s all about the ‘offer’ – to run a quality pub you’ve got to have the whole package, from genuine passion to intense ambition, and Lynne and Ian do, which is why they have enjoyed such a successful 20 years in this great pub.”

Tags:

The White Lion, Soberton, welcomes guests overnight to its newly restored Grade 2 listed stables and coach house

by admin 2/8/2016 2:32:00 PM

The White Lion, a 17th Century traditional country pub owned by Admiral Taverns, situated in the beautiful Meon Valley on the edge of the South Downs National Park in Hampshire, is delighted to announce that following a substantive amount of investment for renovation of its Grade II listed stables and coach house it is now welcoming visitors to stay overnight in its luxury guest rooms.

Guests staying in the old stables and coach house will experience a fantastic offering of “luxury in the country” allowing them to relax and unwind in this idyllic village. This unique building has been sympathetically restored with 2 en-suite double bedrooms and a family room with living area and 2 rooms upstairs. All the rooms are beautifully decorated, allowing guests to enjoy the ambience of the original architecture of the coach house and stable.

Since owner Allan Marks took over in 2012, The White Lion has developed a reputation for delicious locally sourced food and popular Rural Ales from Bowman Brewery in Wallops Wood and in 2015 was awarded a tripadvisor Certificate of Excellence and recently has been Cask Marqued approved. With its open fires and wood burning stoves, the rustic pub thrives off the fantastic atmosphere of the local community of Soberton, who voted the pub a community asset on October 2015. The pub provides the ideal base to explore the South Downs National Park and take advantage of beautiful country walking and cycling in the area.

Commenting, Allan Marks from The White Lion pub, said:“We are delighted that the White Lion has developed such a strong reputation for fantastic food and the restoration of the old stables and coach house seemed the obvious next step to allow guests to stay overnight with us and enjoy everything this beautiful area of the Meon Valley has to offer.

It has been a labour of love renovating this unique building and we look forward offering a very warm welcome to all our guests in 2016.”

Tags:

The Crown Inn, Hebden Bridge, fully reopens thanks to dedicated licensee and the fantastic support from the local community

by admin 2/5/2016 2:17:00 PM

Admiral Taverns, the UK’s leading community pub operator is delighted to announce that thanks to the unwavering hard work and dedication of licensees Paul and Pamela Rowlinson, The Crown Inn, in Hebden Bridge has fully reopened today, only five weeks after the Boxing Day floods devastated the village along with vast swathes of the Calder Valley.

The entire team at The Crown Inn have worked tirelessly since the pub was badly flooded to get this popular local community pub fully restored after the river Calder burst its banks. The pub is located in the heart of Hebden Bridge, close to the river. Recognising the risk to the site some years ago, Admiral Taverns had invested in flood defences to help minimise damage in the event of floods. Whilst the scale of the flooding was still disastrous for the pub, the defences, combined with the quick reaction from Paul and Pamela and the local community were vital. The Rowlinson’s impressive dedication to repairing and restoring the pub along with the support of the people from Hebden and the Admiral contractors and teams, has meant the pub has reopened just five weeks later.

The market town of Hebden Bridge, Calderdale, West Yorkshire, is a popular destination with tourists with the town also featuring on the Yorkshire Ale Trail. Centrally located the Crown Inn, a former Civic Hall, boasts a bar and restaurant and beautifully refurbished boutique hotel rooms, welcoming guests overnight. The floods have had a devastating impact on businesses and communities in the area, prompting the Government to last week announce funding measures to boost the North of England’s tourism industry and encourage British families to visit the region over the Half Term and Easter Break.

Steve Mckechnie, Business Development Manager, Admiral Taverns, commented:“The quick thinking, ‘can do’ attitude and sheer determination of the Rowlinson’s in the face of flooding that jeopardised their business and livelihood has been remarkable. Supported by the fantastic community of Hebden Bridge, the speed at which they have fully repaired and restored the pub to full working order is truly impressive.

Today the pub has reopened, welcoming back the local community with its extensive range of cask ales and full food menu and on behalf of the team at Admiral Taverns I would like to congratulate Paul and Paula and thank both them and their local supporters for their hard work and dedication.”

Tags:

A job in the pub industry should be for life….

by admin 1/25/2016 3:51:00 PM

Suzanne Smith, Head of Recruitment and People Development at Admiral Taverns

The struggle to recruit and retain good people in the British Hospitality Industry is an all too familiar headline. In their October 2015 report, People 1st estimated that labour turnover costs the industry £274m annually with 870,000 of the 993,000 staff the sector needs by 2022 being required to replace existing staff. Whilst the pub sector is rightly seen by potential employees as great source of ‘holiday’ or flexible bar work, frustratingly it is not front of mind for the varied and dynamic long term career pathways that it can offer.

For tenanted pub operators, the challenges around recruitment and retention are particularly complex. For one thing, our managed house counterparts, restaurant chains and hotels invariably have the advertising power of well recognised consumer brands on their side when recruiting new talent. When it comes to the more pressing issue of talent retention, whilst those of us who have worked in the tenanted pub industry will be well aware of its entrepreneurial and community spirit and the long term careers it affords, as operators we must do more to shine a light on the great opportunities that exist, not only for potential licensees looking into our industry, but for those looking to work their way up the career ladder as part of a supportive pub co team.

The ALMR awards in December shone a much needed spotlight on the talent that exists across our industry and at Admiral, we were absolutely delighted to have our own Caren Geering awarded Business Development Manager of The Year. The relationships our talented BDM’s have with our licensees are absolutely critical, empowering them to run “their pub, their way”, at the heart of their local communities and as an industry we cannot afford for would be BDMs of the future to overlook the great opportunities’ a career in this role can offer.

Evidence shows that high labour turnover creates a diversion for operators from investing in training and development. With retention of great people being the biggest challenge for the pub sector, at Admiral, our approach has been to break down the traditional silos that exist between licensee and pub co. We work towards a ‘one team’ ethos, enfranchising our people and encouraging them to see the big picture of what they are working together to achieve operationally and, in turn, the long term career paths available.

 The British pub industry is a truly nationwide and community employer and if we are to stem the flow of good talent out our door then we have to make clear to our potential workforce that we are truly committed to developing our people and supporting in a long term career. After all a job in the pub industry should be for life – not just for the Christmas holidays.

Tags: