Property Helpdesk Supervisor, based in Chester.
Pub Company of the Year 20016, Admiral Taverns, is recruiting for a a full time Property Helpdesk Supervisor, based in Chester within the Property Department, reporting directly to Head of Property. The job specification is as follows:
The role of Helpdesk Supervisor is required to establish a ‘best in class’ level of customer service through creating an outstanding team spirit and high levels of motivation within the team. It requires excellent written and verbal communication across all teams and external stakeholder.
Objectives of the Role
Liaise with Head of Property to ensure general office standards are maintained at all times.
Ensure all repairs and maintenance issues within the team are logged and processed efficiently.
Control and approve minor capital / F&F spend within prescribed budget restrictions as defined by the Head of Property.
Log and report on property team attendance, holidays etc.
Assist property team with basic technical queries.
Liaise closely with Estates Surveyors, Business Development Managers (BDM), tenants and contractors, logging all queries/jobs onto the database and raising purchase orders when approval has been received where relevant.
Determine responsibility for repair issues, advising the tenant accordingly.
Communicate effectively with tenants and BDM of work commencement dates, keeping all parties informed of delays so they are up to date when work will be carried out or if not why not.
Assist field teams with general budget control information.
Manage the helpdesk team and its day to day activities.
Assist in resolving any disputes on helpdesk related issues and general queries from third parties.
Process repair calls from Admiral staff and third parties.
Control capital spend within agreed parameters.
Liaising with contractors, local authority officials, licensees and others as required.
Liaising with other departments within Admiral to manage processes and updates.
Liaise with Head of Property to review progress and KPI’s.
Skills and Experience
Experience of leading and motivating a team to ensure standards and deliverables.
Some technical experience of property related repair and maintenance issues.
Excel skills essential.
Accuracy and attention to detail.
Organisational skills and ability to work to tight timescales.
Flexibility to cover other department tasks or assist as required.
Excellent team player.
If you are interested in applying for this role please send your CV and covering letter to Gina in our HR department - firstname.lastname@example.org by Thursday 21st April.